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Refund Policy

At Get Hooked Clothing Co., customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refund requests must be submitted within 30 days of receiving your order.

To be eligible for a refund, items must:

  • Be unused, unworn, and unwashed.

  • Be in the same condition as received.

  • Have original tags attached.

  • Be returned in their original packaging whenever possible.

We reserve the right to refuse refunds for items that show signs of wear, damage, alteration, or misuse.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized products

  • Final sale or clearance items

  • Gift cards

  • Digital products or downloadable content

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your claim, please provide:

  • Your order number

  • A description of the issue

  • Photos showing the damage, defect, or incorrect item

Upon review, we will offer a replacement, store credit, or full refund as appropriate.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used for purchase.

  • Processing may take 5–10 business days, depending on your financial institution.

  • Original shipping charges are non-refundable unless the refund is due to our error or a defective product.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was defective.

  • The item arrived damaged.

  • An incorrect item was shipped.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not entered production, fulfillment, or shipping.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Get Hooked Clothing Co. is not responsible for lost or stolen packages. Customers should contact the carrier directly to file a claim. We will provide reasonable assistance when possible.

Contact Information

For refund requests or questions regarding your order, please contact us through our customer support channels.

Get Hooked Clothing Co. is committed to providing quality products and exceptional customer service. Thank you for supporting our small business.

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